INC Confirms Old Adage

may 9, 2024 – MICHAEL MARSH

Where does a workers' compensation claim start? At the beginning. :) How does the claims professional begin the process of trust, engagement and encouragement? Through the first contact.

A recent INC article talks about how initial interactions have a direct impact upon how someone feels about another as a result of their first interaction.

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Back to Basics – Humanizing the Worker's Compensation System

Jun 11, 2016

The following is a presentation to the Montana Governor’s Labor Management Advisory Council on Workers’ Compensation, June, 2016.

WC Claims - Why Do We Do This

March 1, 2022

A persistent question of workers' compensation claims professionals is "why do you do what you do?"

Set Expectations and Deliver Beyond

Elon Musk has a skill for setting low expectations and delivering results beyond them. The WC claims community can learn to exceed best practices' lowest common denominator expectations

About Michael J. Marsh

Mr. Marsh is the President of Midland Claims Service, Inc., Underwriting Solutions, Inc. and Recreational Action Sports Entertainment ("RASE LLC"), Montana-based companies. He has a diverse insurance and technology skill set. He is a Montana licensed Adjuster, WC Examiner and Agent/Producer as well as a Certified Insurance Umpire and well-known litigation claims process expert.

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