Work From Home and Meaningful Connections

APRIL 21, 2021 – MICHAEL MARSH

Article after article indicate that the insurance industry and Third Party Administrator ("TPA") spaces are increasingly moving to the adjuster work from home model. Management is considering a number of financial, employee comfort and employee retention issues. The question that is not being asked, however, is "What is happening to the development of meaningful connections with those making claims?"

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About Michael J. Marsh

Mr. Marsh is the President of Midland Claims Service, Inc., Underwriting Solutions, Inc. and Recreational Action Sports Entertainment ("RASE LLC"), Montana-based companies. He has a diverse insurance and technology skill set. He is a Montana licensed Adjuster, WC Examiner and Agent/Producer as well as a Certified Insurance Umpire and well-known litigation claims process expert.

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